Arranging an Exchange or Return

IMPORTANT – Please review this page carefully before making a size exchange or a return:

All returns/exchanges may be arranged with your original place of purchase only.
ALL exchanges/returns and warranty issues with us at Cavallo Horse & Rider ( www.cavallo-inc.com) must first be PRE-AUTHORIZED, and a return authorization number must be obtained.

NOTE – When purchased directly from Cavallo in Canada or the USA, your return will be handled within North America. Boots can be returned to either our Canadian or U.S. facility – no international return shipping required. This helps keep the return process faster, easier, and more affordable for our customers.

Your Exchange/Return Checklist:

The following must be provided to obtain a Return Authorization Number:

IMPORTANT: BEFORE THE EXCHANGE IS APPROVED, photos of boots and packaging must be sent through the form below to confirm they will be returned in AS-NEW condition.
Your original order number.
The quantity, style, colour, size and sole width of the boots you will be exchanging or returning (or relevant product info, if not boots).
The reason for exchange or return (i.e. boots too large, too small, etc.)
The new size(s) you require (OR, if you are unsure, request assistance from our sizing team).
Please ship products back in an outer box or wrapping so the original packaging is protected and ready for resale.
Return Authorization Number must be clearly shown on the OUTSIDE of the returning parcel (near the address).
All boots(or other products), packaging and any promotional items originally included must be returned.
Make sure you have read and agree with the Exchange & Return Policy Terms & Conditions (below).

Arrange Exchange or Return HERE

Cavallo Exchange & Return Policy Terms & Conditions

PLEASE NOTE: Orders made without first sending hoof measurement photos and obtaining a sizing recommendation from a Cavallo Customer Experience Expert will not be considered for a return shipping label.
All products, packaging, and any promotional items originally included must be in AS NEW condition, ready for resale. These items will be returned to the shelf for the next customer (and must be just as you would expect when ordering them as new items yourself).
Boots returned to Cavallo without first arranging an exchange/return, obtaining a return authorization number, and submitting photos (to show the condition) will be returned at the sender’s expense, and no credit or refund will be given.
Boots that cannot be cleaned or returned to stock will not be exchanged or refunded and will be shipped back to the customer at their expense.
For boots that can be returned to stock but require staff time to clean, the customer will only receive a 50% refund or value for exchange.
Cavallo includes free shipping on any new items for an exchange but does not cover the shipping costs of returned items.
Refunds and exchanges are provided anytime within 60 days after the initial purchase date.
For returned items (that are not an exchange or warranty claim), a 10% restocking fee will be charged.
When sending your returned item(s) back to Cavallo, please take care to ensure your parcel is protected against damage and/or loss and obtain a receipt with the tracking number. Cavallo can not accept responsibility for returned packages that are lost or damaged in transit.

Test Your Boot Fit Carefully Before Making an Exchange/Return:

Warning - do not move your horse when fit testing Cavallo Hoof Boots

IMPORTANT: Riding or turning your horse out in boots will create some wear on the soles and, for this reason, will void eligibility for return or exchange.

You must verify that your sizing is correct BEFORE use. Use our recommended Cavallo Fit Test, and/or contact Cavallo Customer Service right away if you have any questions or concerns about the fit.

Please be careful to follow these simple steps to keep your boots in “as new” condition when trying on:

Place a plastic bag or saran wrap over the hoof so the inside of the boots stays perfectly clean.
Make sure you have a non-marking surface under the boot, such as cardboard, a rug, a doormat, or a towel.